Chevrolet Warranty & Roadside Assistance

Chevrolet Warranty

New Chevrolet models receive a 3 year / 100,000 km warranty, whichever occurs first from the date of first retail.*

*Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Roadside Assistance

Chevrolet Owner’s enjoy the reassurance of a 3 year Roadside Assistance plan. So if the unexpected happens, we’re only a phone call away.

Whether it’s a flat battery, you’re out of fuel or your vehicle is immobilised, we’ll get you going with a jump start, enough fuel to get you to the nearest service station, or a taxi to get you on your way.

	Benefits Description	Cost Allocation
Battery	Jump start (standard 12V battery)	Covered
	Jump start (24V battery) – where available	Covered
	Battery replacement (odometer reading required / Vehicle less than 12 months old)	Charged to HSV
	Battery replacement (odometer reading required / Vehicle greater than 12 months old)	Driver Expense
	If specified battery unavailable: Vehicle will be towed to nearest Service Centre of vehicle manufacturer is covered.
Bogged Vehicle	Extrication ON Extrication when bogged ON a 2WD legally trafficable road (by Service Provider’s usual method).	Covered
	Extrication OFF Extrication when bogged OFF a 2WD legally trafficable road (by Service Provider’s usual method).	Driver Expense
	Special Equipment Additional costs of special equipment (winches, additional or specialised vehicles)	Covered up to $250 Excess will be Driver Expense
	Definitions A public or private road designed for and is in suitable state for a two-wheel drive vehicle. Includes the road-related areas immediately adjoining the road itself, such as road shoulders, breakdown lanes, median and parking places, AND Road in which the Service Provider has permission to use and can be accessed safely by a standard Service Provider vehicle
Caravans / Trailers Towing may be arranged for caravans or trailers whilst being towed by a VEHICLE which has experienced a roadside breakdown and requires towing, as per below	Tow to Safety Tow to a safe location where caravan / trailer does not present a hazard to other road users	Covered
	Tow same destination If vehicle requires towing, caravan / trailer towing will also be arranged to the same destination. Any subsequent tow will be driver expense.	Covered - up to $250 Excess will be Driver Expense
	Special Equipment Additional costs of special equipment (winches, additional or specialised vehicles)	Driver Expense
Fuel	Sufficient fuel to drive to nearest fuel retailer	Driver Expense
	Petrol / Diesel / LPG Towing to the nearest fuel retailer	Covered
	Incorrect Fuel Where the wrong type of fuel has been put into vehicle	Driver Expense
	Conditions Quantity of fuel is determined by the attending service provider
Keys IMPORTANT NOTE: Replacement keys are at driver expense	Contractor attendance due to the following: Locked in keys Lost/Stolen keys Broken keys Immobiliser inoperative	Covered
	A locksmith attendance can be arranged. Advise driver that there is no guarantee of a successful outcome	Driver Expense
	OR a Tow to the nearest Service Centre	Covered
	Conditions Service for lockout subject to satisfactory proof of driver ID, ownership or owner authority to drive vehicle
	Definitions Key means any device required to unlock / operate a vehicle. I.e. Includes transponders, remotes etc.
Natural Disaster	Reasonable alternative services may be arranged at Service Provider discretion.	Covered
Off-Road Rescue	If the vehicle breakdown is off a legally trafficable road/remote area, service may be arranged at Service Provider discretion. Time delays may apply	Driver Expense
Off-Road Rescue	Additional costs of special equipment (winches, additional or specialised vehicles	Driver Expense
Remote Areas	Any breakdown which occurs in a remote area is entitled to service, however delays may apply.	Covered
Extraordinary Services	Benefits: After all ERA and PIM benefits are exhausted and the customer is still dissatisfied, Extra-ordinary benefits may be offered. Service consultant must note on the job: Why the customer is dissatisfied What service the customer considered inadequate What service is being offered to satisfy the customer Limit of $300 inc GST	Covered
Personal Effects	Where a driver’s personal effects and/or clothing are stolen or damaged as a result of breakdown, theft or accident, (does not include any goods carried in conjunction with any business, occupation, cash or credit cards), the driver is entitled to reimbursement.	Covered
Taxi	If vehicle is where a taxi service is present and / or available and towing is required, a single one-way taxi service can be arranged.	Covered – up to $55 (inc GST)
Taxi	Subsequent taxi service may be arranged	Driver Expense
Towing – Country IMPORTANT NOTE: Service provider towing contractors must ensure a Service Centre representative signs for all tows delivered to a Service Centre	Towing for Passenger Vehicles In order of preference: Closest authorised HSV/Chevrolet Service Centre Nearest club facility; at the request of HSV, Assist is authorised to provide emergency repairs to minimise disruption to the driver, if repairs can be completed within one hour and at a cost of less than $500 (inc GST). The cost of repairs will be on charged to HSV. If repairs cannot be completed the vehicle is to be towed at Assist expense to the nearest HSV authorised Service Centre.	Covered – up to 100km from breakdown location
	Additional Benefits For out of hours, tow to nearest Service Provider facility first, then tow to as per numbered preferences above at next availability	See Country Towing benefits
	Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles)	Covered – up to $250
Towing – Metro IMPORTANT NOTE: Service provider towing contractors must ensure a Service Centre representative signs for all tows delivered to a Service Centre	Towing for Passenger Vehicles In order of preference: Closest authorised HSV/Chevrolet Service Centre Nearest club facility; at the request of HSV, Assist is authorised to provide emergency repairs to minimise disruption to the driver, if repairs can be completed within one hour and at a cost of less than $500 (inc GST). The cost of repairs will be on charged to HSV. If repairs cannot be completed the vehicle is to be towed at Assist expense to the nearest HSV authorised Service Centre.	Covered – up to 50km from breakdown location
	Additional Benefits For out of hours, tow to nearest service provider facility first, then tow to as per numbered preferences above at next availability	See Metro towing benefits
	Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles)	Covered – up to $250
Unattended or Unlocated Vehicles	Service will not be provided	Covered (callout charge only)
Unattended or Unlocated Vehicles	If a subsequent related call is received, service is to be arranged. As a result of the vehicle previously being unattended or unlocated, drivers are to be charged for the subsequent callout	Driver Expense
Wheels & Tyres	Tyre Replacement Replace a damaged tyre / wheel with a serviceable, roadworthy and compatible spare	Covered
	Towing Where the vehicle has a tyre repair kit (gel sealant and inflation pack) in lieu of a spare tyre, but the repair kit is not suitable to affect a temporary repair, towing to the nearest tyre repairer or Service Centre may be arranged	Covered
	If repair is not possible (due to incompatible / unserviceable / unavailable spare, or unavailable / unmaintained gel repair kit, inability to remove locking nuts or where multiple wheels require changing) or multiple tyres tow to the nearest tyre repairer as per towing benefits	As per Towing Benefits
Medical Repatriation	Should the Driver or any passenger become ill or injured while driving 100 kms away from the registered home address	Limit $5500 (inc GST) per claim
Personal Incident Management Eligible Customers must be over 100km from home Limit - $1100 (inc GST) per annum	Accommodation Conditions When an eligible incident has occurred overnight accommodation may be provided subject to availability.	3 nights @ $132 per night (inc GST)
	Car Hire Conditions Where available, car hire is to be similar to customer’s vehicle Car rental benefits cover daily rental fee only. Surplus can be used to cover excess KMs. Benefit excludes: fuel, insurance, tax and/or stamp duty charges or relocation fees	5 days @ $110 per day (inc GST)
	Accommodation and Car Hire	3 nights @ $132 per night (inc. GST) and 3 days’ hire car @ $110 per day (inc. GST)
	Alternative Transport Conditions Alternative transport to anywhere within Australia to owner/drivers choice of destination when the vehicle is unable to be repaired within 3 days, or when the driver requires return transport to retrieve the fixed vehicle
	Vehicle Recovery to the designated location Conditions If the repair is likely to take more than 1 day the vehicle can be recovered to a Service Centre close to the driver’s home address or Service Centre at their intended destination anywhere in Australia for repair, at the driver’s request OR Once the vehicle has been repaired, the vehicle can be recovered to any location nationally at the request of the driver or Service Centre OR Return transport for one person to retrieve the repaired vehicle will be provided. Refer to Alternative transport PIM benefit